Welcome to Relay ("we," "our," or "us"). By accessing or using our services, including our website at relaybook.io, the application at app.relaybook.io, and all related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not access or use our Services.
We reserve the right to modify these Terms at any time. We will provide notice of any material changes through the Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.
Your use of our Services is also subject to our Privacy Policy, which is incorporated by reference into these Terms.
Relay is a collaborative contact management application designed to help individuals, teams, and organisations manage and share contact information through shared address books called "RelayBooks." Features include contact storage, labels, notes, custom fields, interaction logging, import/export, and collaboration through shared access with configurable permissions.
To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account.
You must be at least 16 years old to use the Services. If you are under 18, you represent that you have your parent's or guardian's permission to use the Services and that they have read and agreed to these Terms.
You agree not to engage in any of the following:
Our Services allow you to store and share content such as contacts, notes, labels, custom fields, interaction logs, and other materials ("User Content"). You retain all rights in your User Content, and you grant us a non-exclusive, royalty-free, worldwide license to use, store, and display your User Content solely for the purpose of providing the Services to you.
You are responsible for ensuring that you have the lawful right to store and share the contact data you enter into Relay. If you share a RelayBook with others, you are responsible for ensuring that sharing this contact data is appropriate and, where required, that you have the consent of the individuals whose data is stored.
You are solely responsible for your User Content. You represent and warrant that:
We offer various subscription plans, including a free plan with limited features and paid plans with additional features. Current plans include:
Plan details and pricing are as described on our website at the time of purchase.
When you purchase a paid subscription:
Refunds are provided in accordance with the refund policy published on our website or as required by applicable law. For monthly subscriptions, we do not provide refunds for partial subscription periods. For annual subscriptions, refund requests within the first 14 days will be considered on a case-by-case basis.
We may offer free trials of paid features. Unless you cancel before the end of the trial period, you will be charged for the subscription plan selected when the trial period ends.
We may change our subscription prices from time to time. Any price changes will take effect at the start of the next billing period following notice to you. If you do not agree with the new pricing, you may cancel your subscription before the changes take effect.
RelayBooks are owned by the user who creates them, or by the team they belong to (for Team plan users). The owner controls access, permissions, and can delete the book and its contents.
RelayBooks support three permission levels:
For Team plan users, an additional Admin role exists at the team level, with the ability to manage all team members and books.
When you invite others to a shared RelayBook, all members with editing permissions can create, modify, and delete contacts. You acknowledge that other members' actions may affect the contacts in your shared books.
When a member is removed from a RelayBook or chooses to leave, they lose access to the contacts within it. For team-owned books, contacts added by a departing member remain with the team.
Our Services may allow you to connect with third-party services and applications, including Google Contacts and services connected via our API or webhooks. Your use of such third-party services is subject to their terms and privacy policies, and we are not responsible for the practices of such third parties.
If you have access to our API (Team plan), your use of the API is subject to these Terms and any additional API-specific documentation we provide. You agree to use the API in accordance with our rate limits and usage guidelines. We reserve the right to revoke API access for misuse.
Webhook endpoints you configure must be under your control. You are responsible for the security of your webhook endpoints and for handling the data we send to them in accordance with applicable data protection laws.
When you connect third-party services, information may be transferred between our Services and those third-party services. You are responsible for reviewing the privacy practices of these third-party services before connecting them to our Services.
The Services, including all content, features, and functionality, are owned by us or our licensors and are protected by UK and international copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or other brand elements.
You retain all rights to the contact data and other content you store in Relay. We claim no ownership over your User Content.
If you provide feedback, ideas, or suggestions regarding our Services ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use such Feedback without restriction.
If you believe that content on our Services infringes your copyright, please contact us with the following information:
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK Data Protection Act 2018 and UK GDPR.
Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your data. Please refer to our Privacy Policy for more information on how to exercise these rights.
You may export your contact data at any time using the export features provided in the Services (CSV and vCard formats). This ensures you always have access to your data in a portable format.
We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We do not guarantee that our Services will always be available, uninterrupted, or error-free. We may suspend, withdraw, or restrict the availability of all or part of our Services for business or operational reasons.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US FOR THE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR:
These Terms will remain in effect until terminated by either you or us.
You may terminate these Terms at any time by cancelling your account and ceasing all use of the Services. You may delete your account from your account settings or by contacting us.
We may terminate or suspend your access to all or part of the Services, with or without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to other users of the Services, our business, or third parties, or for any other reason.
Upon termination, your right to use the Services will immediately cease. For RelayBook owners, your books and their contacts will be deleted in accordance with our Privacy Policy. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of England and Wales, which shall have exclusive jurisdiction.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms without restriction.
These Terms, including our Privacy Policy, constitute the entire agreement between you and us regarding our Services and supersede and replace any prior agreements we might have had between us regarding the Services.
If you have any questions about these Terms, please contact us at:
Cedar Creek Ltd
869 High Road, London, N12 8QA
Email: [email protected]